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Terms And Conditions
CHECK- IN
Check-In time is at 4:00 p.m. Please note: Due to the nature of
vacation rentals, cleaning services can require additional time.
Residences are not always available at the earliest listed check-in
time, especially during peak seasons. A credit card or cash deposit of
$250.00 may be taken at check-in to cover any incidentals, damages,
etc. Cash deposited will be mailed by check in 14 business days.
CHECK-OUT
Check-out time for all properties is 10:00 a.m. and is strictly
enforced. Any request for late check-out must be approved by Front Desk
(only when that particular home is available/not a back-to-back
booking). Sorry, late check-outs are not available during peak periods.
Late check outs are subject to a $50 fee.
CHECK-IN /
OUT LOCATIONS
Please refer to the confirmation packet that you will be sent.
ADVANCED
RESERVATIONS
Reservations are accepted up to one year in advance. Those that are made
for a future period, for which rates have not yet been set, are
considered tentative. Once rates are set, notice will be given. At such
time, guests will have the option of guaranteeing their tentative
reservation with a deposit.
GROUP
RESERVATIONS
Groups reserving 10 or more vacation residences, which meet specific
booking requirements, may be eligible for discount. Please call our
Marketing Department for details.
MINIMUM
LENGTH OF STAY
Length of stay requirements vary by property and time of year. Rentals
that do not meet the minimum stay will be charged a one time cleaning
fee, fee varies by size of home/condo. Please contact the reservation
department for details.
DEPOSITS AND FEES
To confirm a reservation, 25% of the total will be the deposit at the time of the booking
is required. The final payment of the reservation must be paid in full
30 days prior to arrival date. If a credit card is used for payment, the
credit card holder must present the credit card and sign the sales draft
slip at check in.
PAYMENT
Full balance MUST be paid 30 days prior to arrival, 30 days from the
card used for the deposit. We accept major
credit cards. Any balance owing after check-out is automatically charged
to the credit card on file.
TAXES
Florida Law requires that sales tax and occupancy hotel-motel tax be
collected on all rentals. Tax requirements are subject to change by
state and local taxing authorities
REFUNDS
AND CANCELLATIONS
Changes or cancellations received by Windsor Hills Pad 31 days or
more prior to the arrival date is subject to a ($25.00) processing fee.
If received 30 days or less prior to the arrival date, the guest will
forfeit ($100) of the rental, cancelled 14 days prior to arrival date is
subject to 50% of rental. All cancellations received within 7 days of
the arrival date or no-show will forfeit 100% of the rental. Please
retain you cancellation number as a proof of proper cancellation notice.
No refunds are granted for early departure and/or eviction. No refunds
or reductions in rent are granted for mechanical failures or
malfunction, interruption of utilities or other maintenance problems
concerning air conditioners, heaters, dishwasher, washers, dryers,
televisions, VCR, DVD players, swimming pools, other appliances and
amenities.
OCCUPANCY
Our homes range from 3 to 15 miles from the Main Gate of Walt Disney
World. All properties are limited to the bedding capacity and to
Registered Guests Only. Management reserves the right of eviction for
unauthorized occupancy.
Maximum occupancy:
2 Bedrooms--Sleeps 4 to 6 3
Bedrooms--Sleeps 6 to 8 4 Bedrooms--Sleeps 8 to 10 5 & 6
Bedrooms--Sleeps 10 to 12.
SPECIAL SERVICES
Windsor Hills Pad offers the
following services upon request. Prices vary, please contact us for more
information:
- Gift Baskets
- Pool heat
- Crib and high chairs
- Roll away beds
- Mid-stay clean
- Daily clean
- Welcome food pack
- Fax IN/OUT
- Safe rental
- Late check-out (contact front desk for approval)
- Early check-in (call prior to arrival)
PARKING
The number of available parking spaces
will vary according to the property. Many properties have restrictions
for trucks, campers, boat, trailers, etc.
SMOKING
ALL residences are designated non-smoking.
PETS
Pets are not allowed in any Windsor Hills Pad home or condo. Should a pet be found in any home, a $500
fine will be charged.
SPECIAL NEEDS
If you have special needs, please be sure to request
them at the time of reservation. Our staff will accommodate everyone to
the best of their ability.
BARBECUE GRILLS
Some communities and private residences are equipped
with barbecues grills. Please use caution when grilling. Note: Outdoor
grilling is permitted only in designated areas. Grilling on pool decks,
balconies, or screened porches is prohibited by law.
CRIBS,
HIGHCHAIR AND SOFA-BEDS
Please contact us direct.
POOL HEATING AND SAFETY
Guests acknowledge that lifeguards are not provided.
Guests are responsible for the safety of themselves, their children, and
their guests. NO reciprocal agreements exist between properties. Pools
are for the use of property residents and guests only. There is an extra
charge for the heating of the pools and MUST be pre-paid prior to
arrival. (NOT ALL POOLS ARE HEATABLE) *see pool heating policy at Main
Office. Pools will be cleaned weekly and there will be times when the
pool must be treated where it may cause times when is not usable. This
will be done according to the pool maintenance department schedule and
cannot be scheduled according to guest. During some occasion when it
rains or when screen doors are left opened bugs and debris might get
into the pool. We have provided each pool with a net in case this
happens.
TELEPHONE
SERVICES AND CHARGES
All residences have a telephone, which is not
connected to a central switchboard. Credit card, calling card, or phone
card is required for long distance calls and an activation fee may be
charged. Most local and toll calls are free. For more information please
contact our Main Office.
.
LOCK-OUT
CHARGE
Should you be locked out
of your rental residence during office hours, we will make every effort
to provide you with a spare key at no charge. However, an after
office-hours lock-out will result in a $50.00 charge.
GUEST
SERVICES AND ATTRACTIONS
Please see our
Links page for attraction tickets.
CAR RENTAL
To assist our guests with
their vacation planning, we also provide car
rentals; choose from economy size car to the family mini van, at
discounted prices. All taxes, surcharges, optional insurance and
additional fee's are paid by the renter directly to the rental car
agency at time of pickup. Subject to availability, based on rental car
availability. Please inquire about airport pick up times and location.
SUBSTITUTIONS
Management strives to
comply with all reservation requests for specific vacation residences.
However, due to changes in residence ownership, unforeseen mechanical
problems, or any other unforeseen circumstances, we cannot guarantee a
specific rental property. We reserve the right to change assignments
without notice or liability should a residence become unavailable.
BEHAVIOR
Loud or unusual behavior
is strictly prohibited. Management reserves the right to evict, without
refund, any person who creates a disturbance or becomes a nuisance.
Violation of any property rules, including but not limited to the
throwing or dropping of any object from patios and balconies, will
result in immediate eviction and forfeiture of rent and deposit.
ENTRY OF
PREMISES
An authorized employee or
repairman may enter premises during regular business hours for any
purpose connected with the repair, improvement, care and management of
the premises. The home you occupy may be listed for sale. If so there is
a possibility that our real estate office will call you and request a
convenient time for a showing during your stay. Every effort will be
made to schedule showings so as not to interrupt your vacation.
AGENCY
DISCLOSURE
My Home In Windosr Hills
serves as the agent and representative of all owners of vacation
properties in its rental program, and is acting, at all times, in and
for the best interest of the owners.
DAMAGE
WAIVER
A Home Damage Waiver (HDW)
is Mandatory, and can be purchased for $45.00 to be used in case of
accidental damage done to the home above normal wear and tear. In
addition a credit card deposit will be taken at check-in to cover any
additional charges. Home Damage Waiver conditions. As a guest (the
person registered and all the persons sharing the same rental unit) who
has purchased a damage waiver staying at My Home In Windosr Hills
property, you will be not obligated to pay for loss or damage to the
contents of the rental unit you occupy. The damage waiver is limited to
a maximum total of $ 3,000 damage payment for stay and is applicable for
the entire stay. (From check-in to the date of check-out).
Damage
Waiver Coverage does not include:
1. Acts of God
2. Intentional acts of guests.
3. Gross negligence or willful conduct.
4. Any cause, if the guest does not report the damage to My Home In
Windosr Hills staff by the time they check-out of the unit.
5. Normal wear and tear.
6. The waiver applies only to the direct physical loss or damages to a
covered property. It does not cover loss of use of such property.
7. The waiver does not apply for loss or damage to any property owned by
or brought into the premises by a guest (s).
Reporting
Damages
All Damage must be
reported promptly to My Home In Windosr Hills staff at the property.
Such staff will have the sole authority to determine the extent of
repairs necessary. The guest must report any loss or damage to the unit
or its content to My Home In Windosr Hills management or this damage
waiver is voided. My Home In Windosr Hills representatives have ultimate
administration authority. Arbitration is required prior to litigation.
The prevailing shall be entitled to recovery and/or reimbursement of all
fees in connection with same.
Damage
Waiver Effective Term
A. The damage waiver becomes affective upon check-in to My Home In
Windosr Hills unit.
B. All benefits terminate at the end of the stay.
Damage Waiver Fees are NON REFUNDABLE
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